Globally renowned speaker and one of the world's leading authorities in customer centricity and customer experience, Martin entertains, inspires and educates by delivering actionable insights for any business audience.
Known as the Consumer Champion and founder of The Customer First Group and Customer Service Action, Martin has been working in the consumer-facing sector for 40 years, heading up multichannel operations for brands such as Burberry, Ted Baker, Intersport, and Harrods.
He is also a trusted board advisor and member, working with brands including The Scout Store, The Mayborn Group, In Kind Direct, Wiggle and White Stuff.
Martin also runs a Mini MBA in Customer Centricity in partnership with the Oxford Professional Education Group.
Martin is the author of two best-selling books.
'100 Practical Ways to Improve Customer Experience' is seen as definitive within the sector and was shortlisted for the Business Book of the Year Award 2019 and 'The Power of Customer Experience', the must-have book on how to use Customer-centricity to drive sales and profitability.
SPEAKING TOPICS
CUSTOMER CENTRICITY:
The Building Blocks of Future Success
TURNING CUSTOMERS INTO FANS:
How to achieve an emotional connection with your brand
THE NEW RETAIL PLAYBOOK:
Guaranteeing Success in a Post-Pandemic World
CULTURE EATS STRATEGY FOR BREAKFAST:
Winning The Hearts and minds of both colleagues and customers
THE NEW RETAIL PLAYBOOK:
Getting Ready for The Next Phase of Digital Evolution and The Metaverse
MEASURING WHAT REALLY MATTERS:
Turning data into actionable insight and Customers into Fans
MBA IN A DAY:
Customer Centricity Full-Day workshop
Martin is comfortable as a keynote speaker, chair or moderator for conferences, corporate events, dinner or in-house strategy days, away days or workshops.